Terms of Service

1. Definitions

In these Terms, the following words carry the meanings given here. Where a defined word appears with a capital letter, it has this meaning and no other.

• Platform means the QuantGrid software service operated by the Company and made available at quantgrid.in and through the application at https://app.quantgrid.in/login, including its web interface, background replication engine, application programming interfaces, notifications, logs and documentation.
• Company, we, us and our mean Tristack Technologies LLP, a limited liability partnership registered in India under LLPIN ACP-3743, whose registered office is at B-35, Vinoba Kunj Apartments, Sector 9, Rohini, Delhi 110085, India. The Company is the person you contract with under these Terms, and it alone carries the obligations and the rights they create. QuantGrid is a brand and product name of the Company and is not a separate legal person: where these Terms, the Platform or our website say QuantGrid, the contracting party is the Company.
• Subscriber, you and your mean the natural person or legal entity that registers for an account on the Platform and, where an entity is named, every individual who accesses the Platform on its behalf.
• Broker means a stockbroker registered with the Securities and Exchange Board of India (SEBI) and a member of a recognised stock exchange, whose application programming interface the Platform connects to, including Zerodha, Angel One and FYERS.
• Broker Account means a trading account you hold with a Broker, which you link to the Platform using the Broker’s own authorisation flow.
• Master Account means a Broker Account you designate as the source of order events. The Platform observes orders placed in that account.
• Child Account means a Broker Account you link to a Master Account as a destination, so that orders observed on the Master Account are mirrored into it under the rules you configure.
• Replication means the automated process by which the Platform reads an order event on a Master Account, applies your configured multiplier, lot rounding and limits, and submits a corresponding order to the relevant Broker for a Child Account.
• Copy Rule means the configuration you set for a Master Account and Child Account pair, including the quantity multiplier, the lot size, the maximum quantity cap and whether the pairing is active.
• Wallet Balance means the amount you have paid in advance and from which Address Fees are deducted. It is money, in rupees, not credits, points or any other token. It is topped up by one-time payment, is non-refundable and non-transferable, and is the only payment model on the Platform: there is no platform fee, no subscription and no recurring charge to any payment instrument.
• Address Fee means the published fee for one dedicated static IP address, reserved to one Broker Account, for one period of 30 days, at the rate for that address family. Address Fees are deducted from the Wallet Balance and are never charged to a card or bank account.
• Order Event means a message from a Broker describing the placement, modification, cancellation, rejection or fill of an order.
• Availability Window means 8:00 AM to 5:00 PM IST on days on which NSE and BSE are open for trading. The Platform is deliberately offline outside the Availability Window, and clause 3.2 and clause 7 set out what follows from that.

2. Acceptance and eligibility

2.1 Acceptance

By registering for an account, topping up your Wallet Balance or using any part of the Platform, you agree to these Terms, to the Privacy Policy, the Refund and Cancellation Policy, the Disclaimer and the Risk Disclosure, each of which is incorporated into this agreement by reference. If you do not agree to any part of them, do not use the Platform.

2.2 Eligibility

You may use the Platform only if all of the following are true.

• You are at least 18 years of age.
• You are competent to contract under the Indian Contract Act, 1872, and you are not a person disqualified from contracting under any law applicable to you.
• You are resident in India, or you are otherwise lawfully permitted to hold and operate the Broker Accounts you link, and to use a service of this kind from your place of residence. You are responsible for checking the law that applies to you.
• You hold at least one active Broker Account with a supported Broker, in your own name or in the name of an entity you are authorised to bind.
• You have not been barred, debarred, suspended or restrained by SEBI, a stock exchange or any regulator or court from dealing in securities or from accessing the securities market.

2.3 Entity subscribers

If you accept these Terms on behalf of a company, LLP, partnership, HUF or trust, you confirm that you have authority to bind it, and “you” in these Terms means that entity as well as yourself.

3. Nature of the service

This clause defines the boundary of what we do. It governs the reading of every other clause, and of every page on quantgrid.in.

3.1 What the Platform actually does

On your instruction, the Platform observes Order Events on a Master Account you nominate, applies the Copy Rules you have configured, and submits corresponding orders to the relevant Broker for the Child Accounts you have linked. It also records what it observed and what it did, and exposes controls such as square-off, cancel and alerting. That is the whole of the service.

QuantGrid replicates equity and F&O orders on NSE, BSE, NFO and BFO. Commodities (MCX) and currency (CDS and BCD) are outside that scope and are never replicated. The Platform reads the exchange on an Order Event before it reads any Copy Rule, so an event outside that scope is recorded in the audit trail as skipped and no order is placed in a Child Account, whatever the Copy Rule says.

Every order the Platform places is a real order in your real Broker Account, with real money at risk. There is no simulation, no paper-trading mode and no sandbox at any point.

3.2 When the Platform runs, and what it never replicates

The Platform is not a 24-hour service, by design. QuantGrid runs from 8:00 AM to 5:00 PM IST on NSE and BSE trading days. Outside those hours, and at weekends and exchange holidays, the platform is taken offline for maintenance and to keep running costs down. Nothing is replicated while it is offline, because nothing is running.

3.3 You choose the Master Account

You alone select which account is the Master Account. We do not supply, rank, vet, endorse, introduce or comment on any Master Account or the person operating it. If you link a Master Account operated by a third party, that arrangement is between you and them, we are not a party to it, and you carry every consequence of the orders it originates. Read the compliance page for the full statement of our position.

3.4 No relationship of trust or agency

Nothing in these Terms creates a fiduciary relationship, an agency, a partnership, a joint venture or an employment relationship between you and us. We act as a software vendor and nothing more.

4. Registration and broker authorisation

4.1 Your account

You must register with accurate information and keep it current. One Platform account belongs to one Subscriber. You are responsible for everything done under your account, whether or not you did it, unless the access resulted from our own proven failure.

4.2 Credentials

Keep your password, session tokens, two-factor codes and API keys confidential. Do not share them, publish them or store them where others can read them. Tell us at support@quantgrid.in as soon as you suspect unauthorised access, so we can suspend the account while you regain control.

4.3 Broker authorisation

You link a Broker Account through the Broker’s own authorisation flow. The Broker issues an access token to the Platform, scoped by the Broker, and that token is what the Platform uses to read Order Events and place orders. We ask you never to send us a broker password or a two-factor secret by email or chat, and we will never ask you for one.

4.4 Token validity

Broker access tokens expire on the Broker’s schedule, which for several Brokers is daily. Until you re-authorise, the Platform cannot observe Order Events or place orders for that Broker Account, and Replication for it will not run. Keeping your authorisations current is your responsibility.

4.5 Revocation

You may revoke the Platform’s access at any time, from your Broker’s console or by unlinking the account in the Platform. Revocation stops further Replication for that Broker Account immediately. It does not close positions that are already open, and it does not cancel orders already sitting on the exchange. Managing those remains yours to do.

5. Subscriber duties and acceptable use

5.1 Authority over linked accounts

You must own, or be lawfully authorised to operate, every Broker Account you link, whether as a Master Account or a Child Account. You must be able to evidence that authority if we ask for it.

5.2 No unauthorised management of third-party funds

You must not use the Platform to manage, pool or direct the funds of third parties in any way that requires a registration you do not hold. Running discretionary money for other people, charging a fee or a share of outcomes for doing so, or soliciting the public to link their accounts to a Master Account you operate, may require registration with SEBI as a Portfolio Manager, Investment Adviser or Research Analyst. Obtaining and maintaining any registration or licence your activity requires is entirely your obligation, not ours.

5.3 Regulatory compliance

You must at all times comply with:

• the terms, API policies and rate limits of every Broker whose account you link;
• the byelaws, rules and circulars of the stock exchanges and clearing corporations you trade on;
• the Securities and Exchange Board of India Act, 1992, the Securities Contracts (Regulation) Act, 1956, and the regulations and circulars issued under them, including those on algorithmic trading and on the use of automated order-placement tools;
• the SEBI (Prohibition of Insider Trading) Regulations, 2015 and the SEBI (Prohibition of Fraudulent and Unfair Trade Practices) Regulations, 2003;
• the Income-tax Act, 1961, the Foreign Exchange Management Act, 1999 and the Prevention of Money-Laundering Act, 2002, so far as they apply to you.

5.4 Prohibited conduct

You must not, and must not permit anyone else to:

• use the Platform to attempt market manipulation, spoofing, layering, circular trading, self-trading, front-running or any other manipulative or fraudulent practice;
• deliberately generate order volumes designed to overload a Broker API, an exchange gateway or our infrastructure;
• reverse engineer, decompile, disassemble, scrape, benchmark for publication, or attempt to derive the source code or the internal logic of the Platform, except where that right cannot be excluded by law;
• resell, sublicense, rent, white-label or otherwise make the Platform available to any third party, or share a single Platform account across multiple Subscribers. One account is for one Subscriber;
• probe, scan or test the vulnerability of the Platform, bypass authentication or tenant boundaries, or access data belonging to another Subscriber;
• upload malicious code, or use the Platform in a way that interferes with its operation for anyone else;
• use the Platform in breach of any law, or for any purpose that would make us a participant in your breach.

5.5 Configuration is yours to verify

Multipliers, lot sizes, maximum quantity caps and the choice of which Broker Accounts to link are set by you. Verify them before the market opens, and after every change. A Copy Rule does exactly what it is configured to do, including when the configuration is wrong.

5.6 Margin and funding

You must maintain sufficient funds and margin in every Child Account. The Platform does not fund, transfer or reconcile balances, and a Broker will reject an order that a Child Account cannot support.

6. Wallet Balance, fees and taxes

6.1 What you are paying for

There is no platform fee and no subscription. What you pay for is a dedicated static IP address for each Broker Account you connect, and every feature of the Platform is included with it, with no per-child-account surcharge. Address Fees are paid out of a Wallet Balance you top up in advance. What you pay is not brokerage, not a commission, not a fee for advice, and not a share of any trading outcome. We do not take a percentage of your trades, in any direction, at any time.

6.2 Published fees

Fees are those published on the pricing page at the time you buy an address or a period renews. The two address families are priced separately, because IPv4 addresses are the scarcer resource, so IPv4 and IPv6 do not cost the same. One Address Fee covers one address, reserved to one Broker Account, for one period of 30 days. It runs from the date the address is issued, on its own cycle, because the address is reserved to that Broker Account from the day it is provisioned.

6.3 GST and other taxes

Published Address Fees are exclusive of taxes. Goods and Services Tax at the prevailing rate, currently 18%, is charged when you top up your Wallet Balance, which is the taxable supply, and is shown separately on the tax invoice we issue for every top-up. Your Wallet Balance is therefore GST-inclusive money, and no further tax is added when an Address Fee is deducted from it. If the rate changes, or a new levy applies, the amount charged changes accordingly without further notice. Where any withholding is required by law on a payment to us, you must gross up so that we receive the full invoiced amount, and furnish the relevant certificate.

6.4 The Wallet Balance, deduction and renewal

You top up your Wallet Balance by one-time payment, in any amount at or above the minimum of ₹588.82 (one 30-day IPv6 period, ₹588.82 including GST). Every purchase is a separate payment that you initiate. We create no recurring mandate, no standing instruction, no e-mandate and no auto-debit on any card, UPI handle or bank account, and nothing is ever charged to a payment instrument without you starting it. The amount reaches your Wallet Balance as soon as the payment gateway confirms the payment. Payments are collected through third-party payment gateways; we do not store your card or bank credentials.

Access to the Platform begins when your first top-up succeeds. Buying a dedicated static IP address for a Broker Account deducts one Address Fee from your Wallet Balance, and at the end of each period the next period is deducted from it automatically. That deduction moves money you have already paid us; it never charges a card, a UPI handle or a bank account. You may turn auto-renew off, or release an address, at any time from the Platform. Either way the address runs to the end of the period already paid for and is then released, and the unused part of a period is neither refunded nor returned to your Wallet Balance.

If a renewal falls due and your Wallet Balance cannot cover the Address Fee, we notify you by email, and by Telegram where you have linked a chat. The address stays live for a grace period of 3 days from the renewal date, with a daily retry, and Replication for that Broker Account continues throughout. If the Address Fee is still uncovered at the end of the grace period, the address is released and may be reassigned. A released address cannot be recovered: a replacement address has to be whitelisted with your Broker again before orders will flow from it.

6.5 Price changes

We may revise Address Fees. A revised fee applies from the next renewal of each address, and we will give you at least 30 days’ notice by email before a revision takes effect. Continuing to use the Platform after that date is acceptance of the revised fee. If you do not accept it, turn auto-renew off before the renewal date.

6.6 Stopping, refunds and the status of the Wallet Balance

There is no subscription to cancel. What you stop is an address: turn auto-renew off, or release it, as described in clause 6.4. The Wallet Balance is non-refundable and non-transferable. It cannot be paid back out, moved to another Platform account, or given to another person, and an unspent balance is not paid out when you release your last address or close your account. It remains spendable on your own account, on any address, with no expiry, for as long as the account is open. The narrow payment errors we do correct in money, and the remedy for a service failure attributable to us, are set out in the Refund and Cancellation Policy, which forms part of these Terms. Nothing in this clause 6 overrides it.

6.7 Costs we do not charge and do not control

Brokerage, exchange transaction charges, Securities Transaction Tax, stamp duty, SEBI turnover fees, depository charges, GST on brokerage and any other statutory levy are charged by your Broker, not by us. They are your cost, and we have no visibility or control over them.

7. Service levels and availability

7.1 The Availability Window

QuantGrid runs from 8:00 AM to 5:00 PM IST on NSE and BSE trading days. Outside those hours, and at weekends and exchange holidays, the platform is taken offline for maintenance and to keep running costs down. Time outside the Availability Window is scheduled downtime, not an outage: it is planned, it is a term of this agreement rather than a failure to meet one, and it is excluded from every availability measurement and every remedy in this clause. We do not undertake to run the Platform outside the Availability Window.

The current state of the service, and maintenance we have planned, are published at https://quantgrid.in/status.

7.2 The commitment

We commit to 99.9% availability of the replication engine during NSE and BSE market hours. The measurement period is a calendar month, and the hours measured within it are the market hours falling in that month and no others: those hours are both the numerator and the denominator. Availability means the engine is running, reachable and able to process Order Events for accounts whose Broker authorisation is valid. Market hours sit inside the Availability Window, and the commitment is scoped to them deliberately. Measured against every hour in the month instead, it would be a promise about hours in which the Platform is switched off on purpose, which would make the figure meaningless.

7.3 Orders placed while the Platform is offline

Place your orders while the platform is up. An order placed on the master account outside the hours above, including an after-market (AMO) order, is not replicated at all: it is already on the order book by the time the engine starts, so it is treated as history rather than as a new order, and a later fill on it does not replicate either. Clause 3.2 explains why. This is a limit of the service, not a delay in it: an after-market (AMO) order, or any other order placed on a Master Account outside the Availability Window, produces no Child Account order at all, not when the Platform next starts and not when the order later fills. If you trade outside those hours, you must place the corresponding orders in your Child Accounts yourself.

7.4 What the commitment excludes

The following are excluded from the availability calculation, because they are outside our control, are announced in advance, or fall outside the Availability Window:

• any time outside the Availability Window, including nights, weekends, exchange holidays and any day on which NSE and BSE are closed;
• scheduled maintenance, which we will normally perform outside the Availability Window and publish at least 24 hours in advance where the work is planned;
• emergency maintenance needed to protect the security or integrity of the Platform, announced as soon as we reasonably can;
• outages, degradation, throttling, rate limiting, authentication failures, malformed responses or API changes on the part of a Broker or an exchange;
• exchange halts, circuit filters, session extensions, trading suspensions and any regulatory direction affecting order entry;
• failure or expiry of your Broker authorisation, insufficient margin, account-level restrictions imposed by your Broker, or your own configuration;
• your internet connectivity, device, browser or local network, and any failure of a third-party service you have chosen to depend on, including messaging services used for alerts;
• failures of upstream infrastructure providers such as cloud hosting, transit networks or DNS that are not attributable to our own configuration;
• a Force Majeure Event as described in clause 17.6.

7.5 Remedy

If availability measured under clause 7.2 falls short in a calendar month, your remedy is, at our discretion, either an extension of the affected address’s paid period by the affected days at no charge, or an adjustment to your Wallet Balance for the value of the affected days. Claim it in writing to support@quantgrid.in within 30 days of the end of the affected month. It is not a refund of money, because the Wallet Balance is non-refundable (clause 6.6). A period extension or a balance adjustment is the sole and exclusive remedy for missed availability. Time outside the Availability Window is not missed availability and earns no remedy. We do not compensate for trading outcomes; see clause 8 and clause 9.

7.6 Support

Email support is available Monday to Friday, 8:00 AM to 5:00 PM IST, at support@quantgrid.in. The platform runs 8:00 AM to 5:00 PM IST on NSE and BSE trading days, and is offline outside those hours. We aim to acknowledge market-hours issues quickly, but we do not commit to a fixed resolution time, and a message sent outside those hours is picked up on the next working day.

8. Risk and no guarantee of outcome

8.1 Replication can fail, lag or execute partially

Replication depends on systems we do not own. An order may be delayed, may execute at a different price from the Master Account, may execute partially, or may not execute at all. The causes include, without limitation:

• rejection by the Broker or the exchange, for any reason at all;
• insufficient margin, funds or holdings in the Child Account;
• price movement between the Master Account fill and the Child Account order reaching the exchange;
• circuit limits, upper and lower price bands, illiquidity, freeze quantities and market-wide position limits;
• product, segment or instrument availability differing between Brokers, and differences in symbol conventions or lot sizes;
• quantity rounding. Child quantity is the master quantity multiplied by your copy factor, rounded down to a whole lot and capped by your maximum quantity, because an exchange rejects a partial lot and rounding up would trade size you never asked for. A rounded result of zero places no order;
• Broker API downtime, WebSocket disconnection, rate limiting, expired authorisation tokens or malformed Broker responses;
• the Platform being offline when the order was placed on the Master Account, in which case no Child Account order is produced at all, then or later (clause 3.2 and clause 7.3);
• connectivity failure, exchange halts and Force Majeure Events.

8.2 Latency figures are typical, not guaranteed

Latency figures published on our website, including the sub-50 millisecond median from master fill to child order placement, describe measured typical performance of our own engine. They are not a promise about any individual order, and they exclude time spent inside Broker and exchange systems.

8.3 Past behaviour is not indicative

Nothing you have observed in any account, whether a Master Account or your own, is an indication of what will happen next. We do not publish, endorse or vouch for the record of any trader.

8.4 Your responsibility to monitor

Automation does not remove your duty to watch your accounts. Check your Broker’s own order book and position book, which are the authoritative record, and use the square-off and cancel controls or your Broker terminal directly if something looks wrong. Read the full Risk Disclosure, which forms part of these Terms.

9. Liability and indemnity

9.1 No liability for trading outcomes

To the fullest extent permitted by law, we are not liable for any trading loss, missed trade, unexecuted order, duplicate execution caused by your own configuration, adverse price, margin call, penalty, tax consequence or regulatory action arising from your use of the Platform or from any order placed in any account you link.

9.2 Excluded categories of loss

We are not liable for indirect, incidental, special, punitive or consequential loss, or for loss of anticipated gains, loss of business, loss of goodwill, loss of opportunity or loss of data, however caused and whether or not we were told such loss was possible.

9.3 Aggregate cap

Our total aggregate liability to you for all claims arising out of or in connection with these Terms, whether in contract, tort (including negligence), statute or otherwise, is limited to the total amounts you actually paid to us in the three months immediately before the event giving rise to the claim, subject to a floor of ₹5,000. Access to the Platform begins only when a top-up succeeds (clause 6.4), so there is no unpaid access to the Platform; the floor is there for the case of a person who has registered but not paid. The cap is a ceiling on liability established under these Terms and under law, not an amount payable on demand, and it does not create any liability that clause 9.1 or clause 9.2 excludes.

9.4 What cannot be excluded

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by our negligence.

9.5 Basis of the bargain

The fees for the Platform are set on the basis of the allocation of risk in this clause 9. If these limits were not enforceable, the fee for the Platform would be materially different.

9.6 Indemnity

You will indemnify, defend and hold harmless the Company, its directors, officers, employees and contractors against all claims, demands, proceedings, losses, damages, fines, penalties, costs and reasonable legal fees arising from or connected with:

• your breach of these Terms or of any policy incorporated into them;
• your breach of any law, regulation, exchange rule or Broker agreement, including any registration requirement you were subject to and did not meet;
• any claim by a third party whose Broker Account you linked, or on whose behalf you operated an account;
• any order placed, modified or cancelled in an account you linked;
• your infringement of any intellectual property or other right.

9.7 As-is warranty position

Except for the availability commitment in clause 7 and any warranty implied by law that cannot be excluded, the Platform is provided on an as-is and as-available basis. We do not warrant that it will be uninterrupted, error-free, or fit for a particular trading approach you have in mind.

10. Intellectual property

10.1 Our rights

The Platform, its source code, design, user interface, documentation, database schema, the QuantGrid name and logo, and all related intellectual property are owned by the Company or its licensors. Nothing in these Terms transfers any of it to you.

10.2 Your licence

For as long as your account is open and you are not in breach, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your own internal purposes, on the terms of this agreement. All rights not expressly granted are reserved.

10.3 Your data

Your account configuration, your Copy Rules and the order and trade records generated in your accounts remain yours. You grant us a licence to process them only so far as needed to operate the Platform for you, to keep the audit trail, to provide support, and to meet a legal obligation. We do not sell your data.

10.4 Aggregate and anonymised statistics

We may compute aggregated, anonymised operational statistics, such as median replication latency, error rates and uptime, and publish or use them. Such statistics never identify you, your accounts, your positions or your instruments.

10.5 Feedback

If you send us suggestions or feature ideas, we may use them without restriction and without owing you anything for them.

11. Third-party services and trademarks

11.1 Trademarks

Zerodha, Kite Connect, Angel One, SmartAPI, FYERS, Groww, Upstox, Dhan and all other broker, exchange and product names are the trademarks of their respective owners. We use them only to describe, factually and accurately, which third-party interfaces the Platform can connect to.

11.2 No affiliation or endorsement

We are not affiliated with, endorsed by, partnered with, sponsored by or authorised by any Broker, exchange, depository or regulator, and none of them is a party to these Terms or responsible for the Platform. Any reference to a Broker on our supported brokers pages is a statement of technical interoperability, nothing more.

11.3 Broker behaviour is outside our control

Brokers may change, deprecate, rate-limit, restrict or withdraw their APIs, alter their terms, or block automated order placement, at any time and without telling us. If that happens, the affected functionality may stop working, and we will not be in breach of these Terms for that reason. We will tell you as soon as we reasonably can and, where a supported Broker becomes permanently unusable, clause 13 and the Refund and Cancellation Policy govern what happens to the dedicated static IP addresses you hold and to your remaining Wallet Balance.

11.4 Your agreement with your Broker

Your relationship with your Broker is governed entirely by your agreement with them. Nothing we do changes it, and disputes about execution, brokerage, margin or settlement are between you and your Broker.

11.5 Other third-party services

The Platform uses third-party services for hosting, payments, email and messaging alerts. Their performance is outside our control, and delivery of a notification is not guaranteed. Never treat the absence of an alert as confirmation that nothing happened.

12. Data protection

We process personal data in accordance with the Privacy Policy, which explains what we collect, why, how long we keep it and who processes it on our behalf. Read it alongside these Terms.

We process personal data in line with the Digital Personal Data Protection Act, 2023 and the rules made under it, and with the Information Technology Act, 2000 and its rules on reasonable security practices. Where the Act applies to our processing, you have the rights it gives a Data Principal, including access, correction, erasure, grievance redressal and nomination, exercised as described in the Privacy Policy. Where you provide personal data relating to another individual, you confirm you are entitled to do so.

Consent given for processing may be withdrawn at any time by writing to privacy@quantgrid.in. Withdrawal does not affect processing already carried out, and where the data is necessary to operate the Platform, withdrawal will mean we can no longer provide the service to you.

Security practices are described on the security page. Broker tokens are encrypted at rest and are never written to application logs.

13. Suspension and termination

13.1 Termination by you

There is no subscription to cancel. You may turn auto-renew off on any dedicated static IP address, or release it, at any time from the Platform or by writing to support@quantgrid.in; the address runs to the end of the period already paid for and is then released (clause 6.4). You may close your account at any time. Closing it does not convert an unspent Wallet Balance into money, because it is non-refundable and non-transferable (clause 6.6), so spend the balance down before you close if you intend to stop. You may unlink any Broker Account or revoke access at your Broker at any moment.

13.2 Suspension by us

We may suspend your access, in whole or in part, with notice where practicable and immediately where not, if: an Address Fee remains uncovered after the grace period in clause 6.4; a payment to us is reversed or disputed; we reasonably suspect a breach of clause 5; we reasonably suspect unauthorised access to your account; a Broker or a regulator directs us to; or continued operation would risk the security or integrity of the Platform for others.

13.3 Termination by us

We may terminate this agreement on 30 days’ written notice for any reason, or immediately on a material breach that you have not cured within 7 days of being told about it, or immediately and without cure period for conduct under clause 5.2 or 5.4. If we terminate without cause under this clause, we deduct no further Address Fee, every dedicated static IP address you hold runs to the end of the period already paid for rather than being cut short, and your remaining Wallet Balance stays spendable on your account until the termination takes effect. Anything still unspent at that point is not converted into money, because the balance is non-refundable (clause 6.6): the 30 days’ notice exists so that you can spend the balance down.

13.4 What happens on termination

• Replication stops. Any Copy Rules cease to run.
• Open positions and resting orders are not affected. Nothing is squared off automatically. Managing your positions after termination is entirely your responsibility, through your Broker.
• Stored Broker tokens are revoked or deleted, and API access stops.
• You may export your trade log and audit trail for 30 days after termination. Ask us at support@quantgrid.in if you need help doing so.
• After that, personal data is deleted or anonymised in line with the retention schedule in the Privacy Policy, except records we are required to keep by law or need to keep to establish or defend a legal claim.
• Fees already accrued remain payable, and clauses 8, 9, 10, 12, 13.4, 16 and 17 survive termination.

14. Changes to these Terms

We may revise these Terms to reflect changes in the Platform, in the law or in our commercial arrangements. When we do:

• the revised version is published at https://quantgrid.in/terms with a new “Last updated” date, which is the current one shown at the top of this page (6 August 2026);
• for a material change we will give at least 15 days’ notice by email to the address on your account, or by a notice inside the Platform, before it takes effect;
• for a change required by law or needed urgently for security, we may act with shorter notice or none, and will explain why afterwards;
• continued use of the Platform after a change takes effect is acceptance of it. If you do not accept a change, stop using the Platform and turn auto-renew off on your addresses before the effective date, and the position in the Refund and Cancellation Policy applies.

15. Grievance redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Officer are published below. Write to the Grievance Officer about any complaint concerning the Platform, its content, your data, or a breach of these Terms. Grievances are received in writing, by email or by post to the address below, so that the complaint and our response are both on record.

How a complaint is handled:

1. We acknowledge every grievance within 24 hours of receiving it, with a reference number.
2. We resolve it, or explain why it cannot be resolved, within 15 days of receipt.
3. Where a complaint concerns personal data, the Data Protection contact route in the Privacy Policy applies alongside this clause, and you may escalate to the Data Protection Board of India once our process is exhausted.
4. Include your registered email address, the account concerned, the date and time of the event, and any order or reference number, so that we can find the audit record.

For anything that is not a grievance, use the contact page or write to support@quantgrid.in.

16. Governing law and disputes

16.1 Governing law

These Terms and any dispute arising out of or in connection with them, including non-contractual disputes, are governed by the laws of India.

16.2 Good-faith resolution first

Before starting formal proceedings, the parties will try to resolve the dispute in good faith. The complaining party sends a written notice to legal@quantgrid.in describing the dispute and the outcome sought, and the parties have 30 days from that notice to settle it.

16.3 Arbitration

A dispute not settled within that period is referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended. The tribunal is a sole arbitrator appointed jointly by the parties, or, failing agreement within 30 days, appointed in accordance with the Act. The seat and venue of arbitration is Delhi, India. The language is English. The award is final and binding, and each party bears its own costs unless the arbitrator directs otherwise.

16.4 Jurisdiction

Subject to clause 16.3, the courts at Delhi, India have exclusive jurisdiction over any proceeding arising out of these Terms, including any application for interim relief, which either party may seek from those courts at any time.

16.5 No class proceedings

Claims are brought individually. Neither party will bring a claim under these Terms as a representative or class proceeding, to the extent that restriction is permitted by law.

17. Miscellaneous

17.1 Entire agreement

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy, the Disclaimer, the Risk Disclosure and any order form or written plan terms we agree with you, are the entire agreement between us on this subject, and replace anything said or written before, including anything on our website that is not one of those documents.

17.2 Severability

If any provision is held invalid or unenforceable, it is read down to the minimum extent needed to make it enforceable, or severed if that is not possible, and the rest of these Terms remains in force.

17.3 Waiver

A failure or delay in enforcing a right is not a waiver of it. A waiver is effective only if given in writing, and applies only to the instance it was given for.

17.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign them to an affiliate, or to a successor in connection with a merger, acquisition or sale of substantially all our assets, on notice to you.

17.5 Notices

Notices to you are sent to the email address registered on your account, or shown inside the Platform, and are treated as received on the day they are sent. Notices to us go to legal@quantgrid.in, or by post to Tristack Technologies LLP, B-35, Vinoba Kunj Apartments, Sector 9, Rohini, Delhi 110085, India. A notice to us is effective only if given by one of those two routes: we do not accept notice given by telephone or through a messaging service. Keep your registered email address current.

17.6 Force majeure

Neither party is liable for failing to perform because of an event beyond its reasonable control (a Force Majeure Event), including act of God, flood, fire, earthquake, epidemic, war, terrorism, riot, strike, government or regulatory action, exchange or clearing corporation failure, nationwide internet or power failure, and failure of a cloud, transit or Broker provider. Payment obligations already accrued are not excused.

17.7 Relationship

The parties are independent contractors. Neither may bind the other or hold itself out as having authority to do so.

17.8 Third-party rights

Except for the indemnified persons named in clause 9.6, no one other than the parties has any right to enforce these Terms.

17.9 Interpretation

Headings are for convenience only. “Including” means including without limitation. A reference to a statute includes any amendment or replacement of it. These Terms are written in English, and the English text governs.

17.10 The contracting entity

QuantGrid is operated by Tristack Technologies LLP, B-35, Vinoba Kunj Apartments, Sector 9, Rohini, Delhi 110085, India. LLPIN ACP-3743. PAN AAYFT2516N. GSTIN 07AAYFT2516N1ZF. Legal: legal@quantgrid.in. Support: support@quantgrid.in. Grievances: grievance@quantgrid.in. Phone: call us.